JCR provides professional mystery shopping services for the hotelier who understands that service and hospitality are the most powerful ways to earn guest-loyalty and referrals. Repeat guests and goodwill are the weapons of choice when battling for share in a challenging marketplace.

Measurement Features

• Graphically and statistically identify departments performance trends
• How well the staff meets guest needs
• Hospitality - How well the staff treats the guest
• Attention to detail
• What the guest sees and touches
• Cleanliness & functionality
• The guest perspective is brought front and centre into strategy
• Compare departmental performance to a group, or custom set of competitive hotels
• Market setting provides motivation and focus for management