JCR has a wide range of mystery motorist resources throughout China, all with qualified backgrounds and intensive training. We select mystery shoppers from our existing database with the following restrictions:

• Must be familiar with the location of local petrol stations
• Must have valid driving license and understand the process of petrol fill-up
• Must have experience in conducting mystery shopping
• Must have knowledge about mystery shopper integrity and ethics
• Does not work in a related industry
• Does not have any relationships with staff of the petrol station which is under observation

Mystery shopping in petrol stations mainly focuses on the service performance of all staff in the target station. The observation process starts with driving into the entrance of a station, and ends up with the final payment transaction. Each stage of performance will be evaluated by our mystery shoppers. The score is decided based on the predetermined benchmarks.