Good service and great tasting food make people talk for all the right reasons. But poor service and sub-par food result in an exponentially greater amount of negative feedback.

For the past 10 years, JCR mystery shoppers have paid anonymous visits to our client’s restaurants and provided them with a complete report focusing on service, facilities, and food. JCR provides shopper reports throughout the whole region of China, as well as other Asia Pacific countries. We have served many high profile clients, such as Papa John's and Hilton Hotel franchisees.

JCR recruits mystery shoppers who dine as typical restaurant guests and compile a detailed and actionable report for clients. Our professional Mystery Shopping Online Solution Panel is built for the multi-unit and independent restaurant operator who needs to spot actionable data quickly, with the supporting details only a few clicks away.

Evaluation results and reports are uploaded to a clients own password-protected microsite on their dedicated server. Access for the client’s team is 24/7 and we never charge hosting or user fees.

Under JCR’s highly customized mystery shopping service, you can expect the following benefits:

• Experienced restaurant mystery shoppers to evaluate current performance
• Customized restaurant standards
• Web-based publishing and “one-off” reporting
• Action plan proposed for each report
• Restaurant performance (unit and company) measured by accountability department
• Competitive sets for increased accountability and management incentive
• Customer prism
• Revenue generation
• Superior fact-checking and editing