JCR is dedicated to providing a one-stop solution for all your business needs.

Mystery Shopping can be used for a myriad of purposes such as customer experience management, benchmarking, competitive analysis, performance improvement and price auditing. The evaluation methodologies that JCR uses include:

• On-Site Mystery Shopping (video recording, photo snapshot, store audit)
• Telephone Mystery Shopping (audio recorded/unrecorded)
• Internet Mystery Shopping (analysis, fulfilment)
• Web-based Customer Satisfaction Surveys
• Combination: Clients can combine these methods into one evaluation as needed.

Reporting on aspects such as:

• Customer Service Performance
• Sales/ After-sales Consultation Levels
• Internal and External Environment
• Customer Awareness and Interaction
• Competitor Service and Activity
• Fulfilment of Follow-ups
• Market Research
• Focus Groups
• CATI
• Real Time Customer Satisfaction Surveys
• In-depth Interview
• Street Interception